For this week, I thought I would take a moment to comment on the importance of community feedback.

This week I received a wonderful letter from a regular library patron/supporter that was filled with kind words and great feedback on the library and the staff. This letter really resonated with me because the holidays are a tough time for some people and for an individual to take time out of their day just to share praises for us, really makes my heart warm.

This made me start thinking about community feedback in general. I know some people might not agree, but I believe that feedback is essential to any business. How are you supposed to really know how you are doing if the users of your services never tell you? Too many people struggle and argue with themselves about whether or not to tell someone when something is wrong or right. I say, they deserve to hear it! And often times, a business would prefer the complaint be made to them in person to try to remedy the problem. If we don’t know about the problems, how are we supposed to fix them? If you have met me, you know that resolving problems is one of my passions.

As a library patron, we welcome any feedback you would like to provide. This is not just now during the holidays, but we are always open to hearing from the community because Keene Memorial Library is a community library. We don’t just want to hear about the big things. We also enjoy hearing about the 15 minutes your child actual sat down with you on Sebastian the Snake and read a book without interruption or that you are really enjoying the new Playaway Views for kids. We even want to know about the night you were in and found the sidewalk slippery because of the new fallen snow or that time we ran out of paper towels in the restroom.

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Patron feedback, positive or negative, is going to become extremely important over the next several months as we move forward with the expansion project. Our architect firm, Alley Poyner Macchietto, is going to start holding community forums and community feedback sessions in early spring. We wanted to wait until after the holidays before delving into these sessions, but we will move forward full speed ahead. The session dates and times will be published on our Facebook page, in the Tribune, and many other avenues of communication. We hope to see a room full of Fremonters giving feedback about how the library can improve the lives of so many community members.

You can provide feedback to us in person, write us an email, call us on the phone, chat with us online, or write us an old-fashioned letter (which are my favorite). Some of our contact information is listed here http://www.fremontne.gov/132/Library-Staff or our mailing address is 1030 N Broad Street, Fremont.

Tina Walker is Director of Keene Memorial Library in Fremont.

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